pasangnomor1 Casino & Sportsbook Terms

Our terms set out the conditions under which we provide live-dealer gaming, sportsbook markets, and slot games on pasangnomor1. These terms apply to all account holders in supported jurisdictions where our service is available under local law. By opening an account, you agree to comply with these terms and our policies on deposits, withdrawals, account verification, and dispute resolution.

We operate live-dealer tables — Dragon Tiger, Sic Bo, roulette, blackjack, and baccarat — alongside sportsbook markets covering Liga 1, Piala AFF, Champions League, and other tournaments. Our service is available 24 hours a day. Account holders access pasangnomor1 via web browser or mobile app and deposit through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet.

This page outlines your obligations as an account holder and our commitments to you.

Account opening and eligibility on pasangnomor1

To open an account on pasangnomor1, you must be at least 18 years old and a resident of a jurisdiction where our service is available under local law. We do not offer our services in jurisdictions where online wagering is prohibited. You are responsible for verifying that your access and use comply with your own jurisdiction's law.

When you register, you provide your name, date of birth, email address, and phone number. We use this information to verify your identity and prevent fraud. Your account is personal and non-transferable. You may not share your login credentials or allow others to use your account. If we detect unauthorized access or account sharing, we may suspend or close your account without notice.

Account holders in Jakarta, Surabaya, Bandung, Medan, and Semarang can access pasangnomor1 where applicable law permits. We reserve the right to restrict access to users in certain regions if required by local regulation.

Deposits and withdrawals on pasangnomor1

We accept deposits via nine payment channels: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Deposits are processed instantly, and your account balance updates immediately. The minimum deposit amount varies by payment method. We do not charge deposit fees.

Withdrawals require account verification. Before your first withdrawal, we ask for a government-issued ID and proof of address. Verification typically takes one business day. Once verified, subsequent withdrawals are processed faster. Withdrawal timelines depend on your chosen payment method — digital wallets typically settle within one business day, while bank transfers may take one to two business days. We do not charge withdrawal fees.

If a withdrawal is delayed, check your account status to confirm verification is complete. If verification is pending, contact our support team via live chat or email. We do not process withdrawals to accounts or payment methods other than those registered on your pasangnomor1 account.

Game rules and settlement on pasangnomor1

Our live-dealer games — Dragon Tiger, Sic Bo, roulette, blackjack, and baccarat — settle according to the rules displayed on each table. Each game has a minimum and maximum bet. Rounds settle instantly once the outcome is determined. Sportsbook bets settle within minutes of match conclusion. Slot games settle instantly after each spin.

We do not offer guaranteed outcomes or guaranteed returns. All games carry risk. Odds and payouts are displayed before you place a bet. If you believe a game has settled incorrectly, contact our support team within 24 hours with details of the bet and the round ID. We will investigate and respond within one business day.

Bonus offers, if any, are subject to terms displayed at the time of offer. Bonuses may have wagering requirements, expiry dates, or game restrictions. We reserve the right to modify or withdraw bonus offers at any time.

Account suspension and closure

We may suspend or close your account if you violate these terms, engage in fraud, use multiple accounts, or breach our policies. Suspension may be temporary or permanent. If your account is suspended, you cannot access your funds until the suspension is lifted or your account is closed.

If we close your account, we will return any remaining balance to your registered payment method within five business days. We may retain funds if we suspect fraud or if you owe us money due to a dispute.

You may close your account at any time by contacting our support team. Once closed, your account cannot be reopened. Any remaining balance will be returned to your registered payment method within five business days.

Dispute resolution and complaints

If you have a complaint about a bet, a withdrawal, or our service, contact our support team via live chat, email, or phone. We aim to respond to all complaints within 24 hours. Our support team speaks Indonesian and English.

If we cannot resolve your complaint within seven days, we will provide you with a written explanation of our decision. If you disagree with our decision, you may escalate your complaint to our management team. We will review escalated complaints and respond within 14 days.

Disputes are resolved under the laws of the jurisdiction where pasangnomor1 operates. You agree to submit to the jurisdiction of our chosen venue for any legal proceedings. We do not accept liability for indirect or consequential losses arising from your use of pasangnomor1.

Jurisdiction notice and service availability

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

We reserve the right to restrict or terminate service to users in any jurisdiction at any time if required by local regulation or if we determine that continued service would violate applicable law. If we terminate your access, we will return any remaining balance to your registered payment method within five business days.

Summary of our pasangnomor1 commitments

We at pasangnomor1 commit to processing subject to verificationly, verifying accounts within one business day, and settling live-dealer games immediately. We accept nine payment methods — DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet — and do not charge deposit or withdrawal fees.

We enforce account verification to prevent fraud and comply with anti-money-laundering standards. We investigate complaints within 24 hours and escalate unresolved disputes to management within seven days. Our support team is available 24 hours a day in Indonesian and English.

By using pasangnomor1, you agree to these terms and acknowledge that our services are available only where local law permits. You are responsible for verifying that your access and use comply with your jurisdiction's regulations.